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Home  Store Policies
Online Jewelry Store Policies
The Online Jewelry Store Policies regulates exclusively trade relations with our customers for sales on the site www.biostonesilverethnic.fr and overall, they are applied to the all commercial documents issued by our firm.
Any order implicates the consultation and approval of the present Online Jewelry Store Policies.
The persons legally unable to contract in the sense of articles 1123 and following of the french Civil code, notably children under 18 years old, will have to obtain the approval of their lawful responsable adult before any order.
Contact us :
BIOSTONE SE
25 RUE DU FORT
RESIDENCE DU FORT BAT A ENT. 1
92320 CHATILLON - FRANCE
PHONE 0033617132229
fax : 0033141080823
E-mail
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Privacy Policy
Whether or not you use all of our personal services,
we pledge to preserve your privacy.
Satisfaction
Guaranteed
Your privacy is vital to our long-term relationship with
you. Preserving your privacy is just one part of our mission to provide you with
highly personalized service. We hope that, like many of our customers, you will
want to provide information about yourself to BIOSTONE
SILVER ETHNIC
The goal is
to help us make the time you spend with BIOSTONE SILVER ETHNIC a more rewarding and
individualized experience.
Return Policy
We want you to be absolutely satisfied with
your jewelry. Wear it. Enjoy it. Show it off. If within 21 days after
receipt of your purchase you're not completely satisfied, return it for a full
refund of the purchase price or replace it - no questions asked (refund will not
include shipping and insurance cost). However all products should be returned in
the original state they were received (include proforma invoice and payment
invoice). Products which have been modified by another 3rd party jeweler or
abused will not be accepted for exchange or refunds.
Should your
merchandise become defective within 30 days following your purchase date,
we will gladly accept the item back to our warehouse and have a jeweler
professionally inspect it and determine the proper course of action.
BIOSTONE
SILVER ETHNIC stands behind their merchandise and will try to repair it first -
and should that not be possible, we will replace the item with a brand new one.
In the event that we are unsuccessful in repairing or replacing the item due to
a lack of stock or a discontinued item, we will issue a full refund against the
item in the same form of payment that was initially used to purchase the item.
Repairs and replacements within the 30 day warranty period are free of charge to
our customers. However products which have been modified by another 3rd party
jeweler or abused will not be covered under our free repair warranty.
In
the event that you have exceeded our 30 day warranty period, BIOSTONE
SILVER ETHNIC
will gladly repair your items. The return to us is free but the repair costs
will be quoted to you before we begin the work and should you accept them, only
then will we charge your account and proceed with the repairs. Should you choose
not to repair the item, we will ship your item back to you at no additional
cost.
All Free Gifts with purchase must be returned with products
which are to be refunded.
Refunds are not granted to products which are not
returned with the free gift.
In case the item is not picked
up by the customer from the shipping company / postal office:
It is
the customer’s responsibility to pick up the items bought from the shipping
company / postal office.
If the shipped item is not picked up, it will be
sent back to our main offices.
We will make contact with the customer to
make arrangements for re-delivery.
If the product will not be shipped back
to us, no refund or exchange will be provided.
Insurance Policy
All our deliveries include insurance for
lost or damaged items. Keep in mind that as soon as the packaged is picked up by
the customer from the post office, the insurance considers the transaction
complete and automatically terminates the insurance.
It is up to you to
examine the package when it arrives to your post office, sign and pick up the
package only if you are sure that the envelope is not torn or open. If you have
any suspicion that the package has been tampered with, leave it in the post
office and it will returned automatic to the sender, inform our customer service
and in the moment that we will receive the package back your money will be
returned or a new package will be sent to you.
Sales Tax
Customer is responsible for any taxes, duties,
customs, brokers fees, etc... that may be applicable on International orders, we
cannot mark items as 'gift' or 'sample'.
Promotions and Discount policy
A promotion code provides
the user with a specified discount. This amount can be calculated in various
ways as determined by the type of promotion. Usually there is a dollar value or
percent value discount on the BIOSTONE
SILVER ETHNIC selling price (Discount Price).
Promotion codes are applied to specific items in a shopping bag and given to
users at the conclusion of the checkout process. Discounts do not apply to
taxes, shipping and handling charges or any similar processing charges.
Promotion codes are not applicable on Sale Priced Items (My Price) such as
clearance products and hot deals which already include a significant
discount.
Promotion code discounts are non-combinable with other offers or on
top of previous discounts or sales. Limit one promotion code per customer per
sale.
If this merchandise is returned, any allotted discounts will be
first deducted from the value of the returned item prior to any refund or
credit. BIOSTONE
SILVER ETHNIC may choose to modify any promotion or discount without
prior notice. One coupon per customer only.
Pricing
Definitions
Discount Price: This price is the every day
low price offered to the BIOSTONE
SILVER ETHNIC customers at large before any direct
or promotional discounts have been applied. This price is extremely competative
and usually lower than the competitions.
My Price: My price is
usually indicated when a direct discount is being applied to the My Price. My
Price Products cannot have a discount promotion code applied to them. My Priced
products usually offer unprecedented discount savings.
ORDER
You can place order on our site by choosing the articles of your choice, which you will put then in your basket by clicking on the button " to add to the basket ".
You can achieve the summary contents of your basket any time as long as order is not definitely validated so as to correct possible errors in the seizure of data.
It is only after confirmation of the accuracy of information provided that order is recorded. This approval of order becomes final by clicking on the button " to validate my order ".
We shall acknowledge receipt of your order in the shortest possible time in the form of an e-mail recapitulating your purchases which will be addressed to you at the electronic address provided by your care during the confirmation of order.
During the filling of your order, you are moreover informed about the availability of articles. If we cannot satisfy the whole order, we shall inform you about it in the shortest possible time.
You can ask to be told by e-mail of the availability of the missing article. Alone the available products can be ordered, but in case or, independently of our will, an unavailable article came to be chosen, a notification of unavailability will reach you by e-mail.
You will then be able to ask for an identical article of a quality and a price.
Prices
In case of replacement of the article, your price reference is the price taken at the moment you bought it
Prices are pointed out in Euro all taxes included (TTC).
VAT included is VAT French in force in the day of order.
Products remain the ownership of the society Biostone Silver Ethnic up to the complete payment of price.
Payment
The payment is made:
- online, at the time of order, by bank card through PAYPAL guarantee
- by cheque
Orders and cheque sent to
BIOSTONE SE
25 RUE DU FORT
RESIDENCE DU FORT BAT A ENT. 1
92320 CHATILLON - FRANCE
PHONE 0033141080823
E-mail
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Bank cards VISA and EUROCARD MASTERCARD are accepted through Paypal.
The order is complete only at the receipt of the payment. In case of unavailable article, you can ask us for refund.
DELIVERIES
For orders by Internet (www.biostonesilverethnic.fr), deliveries are done at your or at another address in 72 hours.
A delay will not constitute an error attributable to Biostone Silver Ethnic, if this delay is due to a case of absolute necessity such as defined by regulation.
mailto:
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-
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.
You must check the contents of the package carefully in its receipt and, in case of problems or of missing, do not skip to formulate reservations motivated on the receipt of delivery in accordance with the article L.133-3 of the Commercial law.
Articles returned undamaged and without having been subjected to transformation will be exchanged or reimbursed (except personified models and presents).
Applicable law and jurisdiction
The present Conditions of Sales are depending of French commercial laws.
this translation is not a substitution of the original conditions of sales in French.
Any litigation will be carried in front of the competent french Court.
Intellectual ownership :
The site www.biostonesilverethnic.fr. and all the elements are protected by international laws about intellectual property .
They are the exclusive ownership of biostonesilverethnic.fr. The use of the present virtual shop is reserved for a restricted personnel use. Copy, reproduction, working, presentation are forbidden without an authorization from our part.
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